Booking Terms and Conditions
1. Definitions
Accommodation: Accommodation described in the booking form.
Accommodation provider: the party who actually provides the booked accommodation
and further arranges services locally, such as key-holding, cleaning, maintenance,
etc., and receives payments payable locally by the tenant under the agreed booking.
Booking agent: the letter himself, any intermediary or other independent
organisation that handles the administrative processing involved in the booking
for the letter and takes payment.
Tenant: the person named on the booking form who makes the booking.
Rent: The total rent as mentioned in the booking form.
Booking: The booking of a holiday accommodation, as described in the booking
form.
Booking form: The contract between tenant and letter.
Letter: the person (owner) or company mentioned in the booking form that
issues the booking and acts as the representative of the owner.
2. Scope
These Booking Terms and Conditions apply to all booking agreements between letter
and tenant.
3. Establishment of booking agreement
An agreement will be established subject to these Booking Terms and Conditions as
soon as the tenant makes a booking via the Internet, in writing, by telephone, by
e-mail or personally with the letter or at any other booking agent.
4. Changes
Changes to the booking agreement and deviations from these general booking conditions
will be valid only if agreed in writing between the letter or booking agent and
the tenant. Insofar as changes result in higher or lower costs, the resulting change
to the rent must be agreed by parties in writing.
5. Payment
Bookings can be made via the Internet, in writing, by telephone, by e-mail or personally
with a booking agent. The down payment as mentioned on the booking form, must be
received by the booking agent within 3 working days after the reservation is made.
Not paying on time may result in cancellation of the booking. The remaining balance
must be in the booking agent’s possession not later than the date mentioned on the
reservation form. If these payment terms are not observed the booking agent is entitled
to cancel the booking without having to refund the payments that have already been
made. If bookings are made within four weeks before the rental period, the rent
and any deposit, must be paid entirely at time of booking. Deposits will be refunded
only if the booking cannot be honoured due to a cause attributable to the letter
or booking agent.
6. Prices
Prices are stated per accommodation per month per week or per day. The letter reserves
the right to amend the booking price if occasioned by changes to owed levies, exchange
rates and taxes. Increases in these costs will be charged to the tenant as a net
amount without surcharges. We do not accept responsibility for typographical errors
in the price list or web publications. If the increase occurs within three months
of receipt of the booking form, the tenant will have the right to dissolve the agreement.
Amounts already paid will be refunded to the tenant in such cases.
7. Dissolution
The agreement will be dissolved (i.e. The booking will be cancelled) if the tenant
fails to satisfy the provisions of clause 5. The deposit will be forfeited to defray
incurred costs and damage, including but not confined to loss of profits.
8. Cancellation
The tenant may cancel the rental agreement in writing up to 60 days before the start
of the rental. If the tenant cancels the booking agent will retain the deposit.
The tenant will owe the full rental price to the letter if cancellation occurs within
the 60 days preceding the agreed rental.
9. Insurances
The rent excludes insurances unless it is explicitly stated that the rent includes
insurances and the type of insurance is named.
10. Liability of letter
Under no circumstances whatsoever will the accommodation provider, booking agent
or letter be responsible for any loss or loss of value and/or damage to property
of the tenant and his co-occupants caused by incorrect use of the rented property.
If the tenant incurs damage due to deficiencies in the rented property, any liability
on the part of letter will be limited to the amount of the rent. Damage resulting
from non-fulfilment by the letter will be subject to the compensation provided for
by law. Letter will not be liable for any other damage.
11. Liability of tenant
A tenant who books accommodation for or jointly on behalf of other occupants will
be jointly and severally liable for the total rent and for damage caused by acts
by him and all others present with him in the rented accommodation. A booking will
be valid for the number of persons stated on the booking form. The property may
not be occupied by more persons than stated on the booking form. Occupancy by a
larger number may result in dissolution of the booking agreement and loss of the
deposit. Payments already made will not be refunded in such circumstances and the
tenant will owe the entire rent. If the tenant intends to allow more than the permitted
number of persons to stay in the rented accommodation, the tenant must, prior to
the rental period, submit a written request to this effect to the booking agent.
The accommodation provider has the right to refuse such a request or to require
an additional surcharge. The tenant must treat the accommodation according to generally
accepted standards.
12. Deposit
You should note that accommodation providers may require a deposit, depending on
the accommodation and the destination. The deposit is payable at the time of booking
or on the day of arrival, depending on your booking agent and/or accommodation.
In order to provide the accommodation provide with the opportunity to check the
accommodation properly, the deposit will be returned not later than eight days after
the end of the rental. In the event of damage and/or loss of the rented property,
and/or circumstances for which the tenant is to blame, the total incurred damage
will be deducted from the deposit. In all instances where the costs of damage and/or
loss of the rented property or the damage suffered by the owner and/or accommodation
provider exceed the paid deposit the tenant must immediately pay the excess to the
accommodation provider. All instances of breakage, loss and/or damages must be reported
immediately to the accommodation provider and paid for.
13. Duration of stay, arrival and departure
The customary arrival and departure days may vary according to location. Outside
the high season it is generally possible to choose any day of the week as the arrival
or departure day. A daily surcharge will generally be payable for rentals of less
than a week. For more information you should contact your booking agent or make
a calculation yourself on the website.
The rented property at your holiday destination will generally be available for
occupancy between 16:00 hrs. and 18:00 hrs. You should inform the key holder if
you expect to arrive after 18:00 hrs. In the event that you arrive later than the
time reported in advance to the key holder, the accommodation provider is authorised
to charge you for any extra costs incurred for handing over the keys. On the day
of departure you must vacate the accommodation before 09:30 hrs. Failure to do so
gives the accommodation provider and letter the right to charge you for damages.
You may lose your security deposit as a result.
Upon departure the tenant is expected to leave the accommodation in decent condition
– that is: generally clean. The items in and around the accommodation should be
put back in their original location (as upon arrival). Crockery should be washed
and stored in the appropriate place. The accommodation provider is authorised to
carry out a final check. If the accommodation provider finds that a number of items
have not been returned to their location or if the accommodation has not been left
in generally clean condition he is authorised to charge the tenant for extra costs.
14. Documents
Before or upon booking your booking agent will provide you with the general information
you need about the rented property and local area.
15. Changes and cancellations
The tenant has the right to alter or cancel the agreed services in any material
respect on account of compelling circumstances. Compelling circumstances mean circumstances
of such a nature that the accommodation provider cannot reasonably be held to further
fulfilment of the agreement. The accommodation provider may cancel the booking in
the event of force major, war, strikes and natural disasters. In such circumstances
the booking agent will be under obligation to refund any amounts already paid. The
accommodation provider reserves the right to replace the rented property by an equivalent
property for reasons of quality assurance.
16. Complaints
If you notice a mistake of deficiency at your holiday accommodation, you should
report it to the accommodation provider or to the local agent/booking agent. This
may avoid further inconvenience. If you have serious complaints at the holiday accommodation,
you should immediately inform the accommodation provider. This will give the accommodation
provider the opportunity to resolve the complaint sooner. If your complaint was
not satisfactorily resolved at the holiday destination, you must inform the booking
agent in writing of your complaint, providing details, within two weeks of leaving
the accommodation, in the absence of which the complaint will no longer be admissible.
You will forfeit all rights to a refund if you obtain other accommodation or leave
the rented property prematurely without first consulting the booking agent.
17. Cleaning costs
You can see on the website and in the price list whether cleaning of the property
is included. If cleaning is not included, the costs will be stated. The cleaning
costs will be specified together with the rental price on the booking form. These
costs are generally payable to the key holder on the day of arrival.
18. Bed linen and towels
Bed linen and towels are usually included in the rental price. In order to verify
that this is the case, you should view the property details on the web. In some
cases you may be required after each week of your stay to exchange the bed linen
and towels at the key holder’s reception desk.
19. Extra facilities
In many cases you can request an extra bed, child's bed, high chair, playpen
and similar, provided that you state such needs at the time of booking.
20. Pets
Most property owners do not allow pets. You may keep a pet in or around the villa
only with the explicit permission of the accommodation provider stated on the booking
confirmation. The accommodation provider may require extra mandatory final cleaning
costs.
21. Construction work
The rental accommodations are usually private properties that belong to individual
owners and are typically located in large residential districts. The accommodations
are usually not located in holiday parks, so construction work may occasionally
occur nearby. This work may be carried out by home owners or contractors and / or
public institutions, with whom we have no relationship whatsoever and over whom
we cannot exert any control. Neither the accommodation provider, nor the booking
agent, nor letter can be held liable for inconvenience caused by any construction
work not commissioned by the accommodation provider.
22. Satellite tv and cable tv
Where descriptions refer to satellite tv or cable tv, it does not automatically
mean that reception includes all stations. The mostly foreign owners have decoders
that are not always suitable for receiving all international programs.
23. Water, electricity and Internet
Interruptions to water, electricity supplies and internet connection are not uncommon
in some countries. For various reasons Local and / or regional authorities and /
or companies may, for various reasons and / or failure to decide temporary closure
and / or reduce distribution. Neither your accommodation provider nor our organisation
can be held liable for any inconvenience or damage incurred through such circumstances.
24. Power consumption
A mandatory surcharge may sometimes be payable in certain seasons for properties
with heating and/or air conditioning. For more detailed information and the amounts
payable, you should view the property details stated on the web, or contact your
booking agent.
25. Jurisdiction and law
Notwithstanding the legal rules governing the jurisdiction of the civil courts,
any dispute arising between supplier and principal or client will be resolved by
a court of law with jurisdiction in the country and region where the letter is established.
For one month after the letter has invoked this provision in writing, the tenant
will have the right to opt for resolution of the dispute by a civil court with jurisdiction
at law or under international treaty. The letter will consider the address stated
by the tenant to be correct until further notice. Every agreement between letter
and tenant will be subject to International law.